Shipping Policy

At Selah Grounds, we carefully pack every order to ensure your products arrive safely and in good condition.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Orders may take up to 14 days to be delivered after they have been processed. Delivery times may vary depending on the delivery method and destination.

Please note that delivery times are estimates and may be affected by unforeseen circumstances, courier delays, public holidays, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and order size.

For international orders, any applicable customs duties, taxes, or additional charges are the responsibility of the customer.

Incorrect or Incomplete Addresses

Please ensure that your delivery details are accurate before placing your order. Selah Grounds is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Additional delivery charges may apply if an order needs to be re-delivered due to an incorrect address.

Damaged or Missing Orders

If your order arrives damaged, please contact us at hello@selahgrounds.com within 48 hours of receiving your order, with your order number and clear photos of the damaged item and packaging.

If your order is marked as delivered but you have not received it, please contact us as soon as possible so we can assist you.

Lost or Delayed Parcels

Once your order has been handed over to the courier, delivery is outside of our direct control. Selah Grounds is not responsible for delays, lost parcels, or delivery issues caused by the courier. However, we will do our best to assist in resolving the issue with the delivery provider.

By placing an order with Selah Grounds, you acknowledge and agree to the terms outlined in this Shipping Policy.